Toll Free Crisis Line
A 24 hour crisis line service provides access to the emergency control centre.
Identify unconscious patients during accidents and emergency incidents through practical identification items.
Personal information about members are kept and made available to emergency staff during crisis situations. Only applicable information relative to the situation or crisis is provided.
Regular calls from the call centre to travellers on extended trips to monitor progress.
Emergency Medical Reaction Services (Ems) (By Road Or Air)
Arrange emergency medical reaction in life threatening medical emergencies that require assistance by paramedics and ambulances.
Telephonic Medical Advice
Staff at the call centre will provide medical advice by telephone to members at a scene or accident.
Personal Health Advisor
An advisory service through inbound and outbound telephone calls to and from the contact centre.
Assistance During Hi Jacking
The call centre can provide general assistance to members during hi jack situations.
Support With Missing Persons
Support with reporting and search for missing persons can be provided.
Telephonic trauma counselling and guidance by the call centre staff.
Telephonic Legal Advice And Legal Documents
Telephonic legal advice is provided by qualified and experienced in house attorneys.
Assistance With Stranded Minors
Assistance is available for caring of minors following traumatic incidents and cases.
Funeral Support And Assistance
Advise with all aspects of death, from bereavement counselling for the family, to assistance with funeral arrangements.
Repatriation Of Mortal Remains
Arrange the repatriation of mortal remains should death occur away from home.
Household Assist: Member To Pay
Service providers are dispatched in the event of essential electrical and plumbing problems.
Emergency Travel/Accommodation Assist
24 Hour access to a help line offering information on availability and costs with regards to national and international accommodation.
Roadside Assist: Member To Pay
Arrange assistance with roadside emergencies such as a mechanical breakdown, flat tyre, flat battery, no fuel or other vehicle failure.
CrisisOnCall now offers a mobi-web facility to its members to contact the call centre with a push of a button.
For more information on any of the above please click here.