On Monday, 29th March 2014, I called CrisisOnCall.
My car had a flat tyre due to a pothole in Bryanstan. The lady quickly transferred my call to Barry from EuropAssist. He confirmed all my details as well as the address of where I was, promising to call me back with details of how long it would take for someone to arrive to assist me. At 15:04, he called to say that TeamOne from EuropAssist were on their way to assist me and that they would be there within 20 minutes.
At 15:26, Richard phoned me to confirm the nearest street number and they arrived within five minutes. Within 15 to 20 minutes, I was roadworthy again and on my way to Centurion.
We’re living in a time where bad service has become
“acceptable”. Or the “norm” In spite of the situation I found myself in, it was a pleasure to experience such professional and competent service.
Keep it up! It gives our entire family, peace of mind, knowing that CrisisOnCall is busy tending to mom’s problem- Almarie Kruger- Conradie
Excellent roadside assistance to the stranded elderly
On Friday, 13 December 2013, after a lovely week in Dikololo, the four of us were happily traveling home.
And then it happened. . . No clutch! Then the age old question . . . what now? We were on the Mabopane highway, about 3km from our home in Amandasig Retirement Village.
I cannot tell you how relieved I was when I looked down and realized we were all wearing CrisisOnCall arm bands. So CrisisOnCall were immediately called.
We just want to give glory to God and we want to thank- you from the bottom of our hearts for what happened next. . . . Friendliness and caring from each person we spoke to. Needless to say, it was very hot on the side of the road and vehicles were driving past at scary speeds . . . and no one stopped to offer help.
Help arrived within 45 minutes, just as CrisisOnCall had promised. My grandchildren’s summary of events was. . . That’s the friendliness tow truck uncle and helper”
Thank- you for your friendliness and for the beautiful key rings from XXX Towing that the grandchildren received.
And off our car went to the ‘hospital’ of our choice. Talk about peace of mind.
Thank- you CrisisOnCall for being with us and continuing to be there for us- Lainie Gouws
Vehicle Break Down on Dangerous Road
I want to thank you that you have saved my life when I had a breakdown on the R21 last night. I fetched my sister from Canada, at the airport and she couldn’t believe the professionalism of the people who helped us. She thought that we were going to die along the road. A lady by the name of Lettie at the control centre helped us. I could not believe it!! It was dangerous and the police even came and stayed with us until the tow-in vehicle arrived. Everything went so smooth. I expected the worst. I am a realist and last night I have experienced the opposite: good service, sincere police, honest tow-in truck service and people who care in case of an emergency.
I was always proud of CrisisOnCall but last night was my first emergency. I don’t think that people realise the advantage of having one number to dial in a complicated situation. - Colonel PJ (Bobby) Keller.