The advantage of one national emergency number
“As a family we wish to express our sincere thanks to CrisisOnCall for the selfless way in which they treated us on 30th December 2014 when two unwelcome men entered our home inside a security complex in Die Wilgers and assaulted and robbed us.
They gained access to the house by breaking a small window ( 22.5cm by 28cm) and sliding through.
We had only been away for about two hours and upon our return at about 13:45, I unlocked the door and went inside and found myself staring at the intruder’s face about two to three meters away. He knocked me aside, threw my mother face down onto the floor and stepped on her and was then followed by the second intruder who also stepped on her, pushed my father out of the way and both made their escape.
I immediately called CrisisOnCall whose reaction was fantastic. The ambulance service (Advanced Paramedic Assist) arrived within five minutes and the two paramedics treated my mother professionally and gently. Niel van Rooyen and Millicent Kgagara were just as good to us. In the ambulance en route to the hospital they spoke very kindly to my mom to keep her calm. Even after they had handed her over to the Emergency Room staff, they came back to see whether she was alright.
The police also arrived on the scene within five to seven minutes.
Our sincere thanks to the person at CrisisOnCall who answered my call and who kept me on the line and constantly tried to reassure me and who also made a follow up call later to check whether we were coping.
Needless to say it was fantastic service from CrisisOnCall and our sincere thanks for the quick action of all concerned “.The Meyers
Robbed and Stranded Far from Home
My sister and I were travelling from Ermelo to Pretoria on the 28th June 2009. At about 8pm that evening we stopped at Ultra City in Middleburg. We took blankets from the boot and both of us were busy covering the rear seat for my son. During this time a thief grabbed our handbag with all our personal belongings and drove off in their car. I immediately phoned CrisisOnCall for assistance from a borrowed phone. I spoke to Melvin there. He continuously reassured and supported us and suggested all the practical things that were necessary. He assisted us to immediately make contact with our banks to stop our cards. He also assisted us to block our cell phone cards via the cell phone companies. He also connected us to the police. Melvin arranged emergency petrol for us to return to Pretoria, as well as toll gate money. He then assisted us with trip monitoring until we reached Pretoria, and arranged for a Lock Smith to open my sister’s house and to change the locks. (He also arrange that we pay for this service only the next day)
The following morning he phoned just before going off duty to check that everything was alright, and to ask if there were anything ells he could still help us with. In the meantime our handbag was found in Middleburg.
Melvin phoned us today on 1 July 2009 to ask if we were able to sort everything else out following such a traumatic experience, and was equally relieved to hear that the handbag and our possessions had been recovered. I just want to say that had it not been for Melvin and CrisisOnCall on Sunday I don’t know how things would have worked out. What began as a crisis ended as a blessing in our lives. We are unbelievably grateful to CrisisOnCall and their professional staff. We would just like firstly to thank the Lord that He assisted us in so many ways, hearing our prayers, and putting people across our path with such a big open heart as Melvin. I am so glad I joined CrisisOnCall. – Cornè Griffiths