Why Identification?

"We manage your crisis
when you are not able to"

When information is available

Under normal conditions medical operations are planned and scheduled. Medical staff have sufficient time to collect relevant information i.e. allergies, medication, medical conditions, etc. Once in the theatre the information is at hand and the medical staff can make informed lifesaving decisions without having to consult with the patient.

When information is not available

Accidents and trauma incidents are unplanned. They do not send warnings of their intention to strike. Lifesaving medical information is not available or cannot be collected. Paramedics arrive on scene and the patient is a total stranger. They have to take critical decisions without any knowledge about allergies, medication, medical aid, medical conditions, etc. An unconscious patient cannot answer any questions and the paramedic is in the dark. Decision time without information!

Photo ER24

Wristband saves another life

Johan Steenkamp, a CrisisOnCall member, was involved in a serious head-on collision on the Moloto Road on Friday 5 May 2017. He had sustained serious chest injuries.

Johan contacted his wife, Elize, and informed her of the accident. He was in severe pain. Elize contacted the CrisisOnCall emergency centre. The closest accredited ambulance service was dispatched to the scene to assist. Upon arrival, the advanced life support paramedic contacted CrisisOnCall when he noticed Johan's CrisisOnCall wristband. He obtained vital information about Johan from the CrisisOnCall emergency centre and treated Johan accordingly - all the while the CrisisOnCall emergency centre staff kept his wife up to date.

"Today I am very glad that we have joined. Without this membership, my husband could have lost his life."

The solution!

Based on the above, you need something that talks when you can't. The item should not be valuable to thieves.

In reality paramedics often have to choose between looking for information and treating a patient at an accident scene. In practice the choice is mostly lifesaving treatment because time can save a life. The risk with this approach is that critical lifesaving information might be missed.

An effective identification and information system through a reliable call centre saves valuable time for the paramedic who can focus on treatment of the patient.

What do paramedics say?

Oliver Wright of SAPAESA (South African Private Ambulance & Emergency Services Association) wrote the following "Identification in the emergency medical setting is a life-saving necessity. If you are unconscious, without any means to identify yourself, or your medical aid card is missing, a frightening number of private hospitals in South Africa may refuse to admit you for emergency medical intervention.

Getting a patient to the right hospital, for the right treatment, with the right information at the right time could mean the difference between life and death and SAPAESA encourages all South Africans to ensure that they are fully prepared for this possibility. The CrisisOnCall wristband addresses the above mentioned needs."

"As Paramedics an important component in treating a patient quickly and effectively is the access to information regarding the patient. We need information about their medical conditions, medication taken by the patient, allergies etc. As practitioners we have all been at the scene of an emergency where no information of a patient was available or nobody knew the patient. This is when a product such as the CrisisOnCall ID wristband has a major advantage". - Bernice Kitshoff, Branch Manager of Netcare911

Does the CrisisOnCall identification make a difference?

At around 22:22 on 16 January an Emer-G-Med ambulance responded to a scene where a Security guard was run down by a speeding vehicle in Pretoria. Fortunately the patient was a CrisisOnCall member and all information could be obtained via the wristband. He was transported with Advanced Life Support to a nearby hospital with Chest injuries.

Which identification method is the best?

For the lay person any form of identification seems acceptable. A medical aid sticker on the window, medical aid card in purse or handbag, car licence holder with smart code and APP on a cellphone or information stored on the cell phone.

For more than a decade the CrisisOnCall identification wristband has proven that it is very effective and that it complies with the requirements of paramedics.

Patients are robbed

Note that patients are often robbed at accident scenes. Due to the impact of the accident patients are often separated from their cell phones and handbags.

Senior Superintendent Alta Fourie, representative of the Tshwane Metro Police said the following in the Pretoria News:"... the theft of accident victims' personal belongings is an unfortunate reality." Various other media articles underline the same problem. Crash victims robbed - SABC - 20 March 2016: The helpless victims of a fatal bakkie crash in Johannesburg were robbed by "bystanders" seconds after the accident, before paramedics arrived at the scene on Sunday morning.

Robbed while he bled! The Beeld, reports on 9th September, under the headline "Robbed while he bleeds" of a young man (Quinton Wagner) that was seriously injured in an accident and then robbed after being dragged into the bushes at a mini bus taxi rank. The other party that was also involved in the accident, but not injured, were also robbed. The CPF that came to help, also suffered under the hands of these criminals.

Carte Blanche - "Your card or your life"

"It is easy in an emergency - a car accident or hijacking - to be separated from your wallet or your purse containing your medical aid card. The inability to produce this information at a private hospital may lead to a delay that could compromise your chance for survival."

Sometimes people are under the impression that their medical aid membership card will be a passport to a private medical facility. The reality is that even a card with your photo and information will be of little help as handbags and wallets are often separated from patients. (Effective identification means something that you wear on your body, like a wristband.)

A medical aid sticker does not provide enough information!

  • The sticker only has the medical aid name on and not a membership number
  • Windows break and in most cases the sticker is then rendered useless.
  • Stickers cannot be linked to one specific person in the vehicle.
  • Stickers on car windows do not necessarily link to the owner of the vehicle. It might have been the previous owner's sticker.

Information on a cell phone will not be of any use

  • Most people use a security key to lock their phones. Therefore, it would be inaccessible by emergency personnel.
  • In some cases, cell phones are damaged during a collision or stolen.
  • Cell phones cannot always be connected to one specific person in the vehicle.

The wristband does not suit my style

The CrisisOnCall wristband is designed to provide life-saving information in case of an emergency. When you choose not to wear the wristband, you might be placing your own life at risk. A wristband is easily spotted by paramedics when taking a pulse and also does not hold any value to thieves. This life-saving wristband can also be hidden under your every-day jewellery.

Wristband hidden under jewellery

Wristband can be easily accessed.

Why is the CrisisOnCall wristband a vital aid for paramedics?

A paramedic prepares himself while rushing to a trauma scene. As he gets there he immediately evaluates the situation and begins with medical treatment. It is here where information is of upmost importance, "Who is the person, what allergies do they have, what medication are they using"

Time can save a life. When someone is involved in a traumatic situation, it is of upmost importance to get the necessary treatment as soon as possible. Many important questions are answered by the CrisisOnCall wristband.

"Who will you call in a
crisis situation?"

"Who will you call in a
crisis situation?"