Media

Media

Media

Testimonies

"Emergency medical staff needs critical lifesaving
information at every accident or crisis scene"

We left Jeffreys Bay at 22:30 and made our way back to Pretoria. We asked for trip monitoring. Wayne from the call centre called us every hour. It was approximately 01:00 in the morning and about four kilometres from Jansenville when a large kudu bull appeared in front of our vehicle. We hit the kudu and my husband was unconscious.

My first thought was to phone CrisisOnCall. Just then Wayne called to fulfil his trip monitoring duty. I was able to relay what had happened to him. He said I must leave everything up to him and that he would contact the police and arrange for an ambulance. CrisisOnCall repeatedly contacted me to offer medical support and to check whether the ambulance and police had arrived.

My husband was taken by ambulance to a hospital in Jansenville and from there he was transferred to Green Acres Hospital in Port Elizabeth. Wayne continued to contact me during this time and wanted to make sure that I was safe and wanted to know if there were any further developments regarding my husband.

I would like to thank Wayne and CrisisOnCall from the bottom of my heart for quick responses and significant contributions to ensure we were taken care of. – Abie & Betsie Oosthuizen.

This is to say thank you for your prompt service in the last two weeks. Three of my family members were involved in motorcycle accidents and I can only speak with praise of the good service.

On the 22nd October my son rode his bike in Hatfield, Pretoria where he was involved in an accident. The ambulance was with him in less than 5 minutes. Information via his wristband ensured that he was taken to the right hospital. I was informed accordingly.

On 10 November 2012 my youngest boy and husband was involved in an accident in Riviera, Pretoria. My son asked one of the first people that stopped on the scene to call CrisisOnCall. Again the ambulance was on the scene within minutes where they stabilized my son and husband. Your staff phoned me during the course of the day to find out how they were doing after the accident. It is really pleasing to be a member of such a fantastic organization. Thanks for the speedy and professional service. - Dolla Moolman

With the assistance of CrisisOnCall they were able to obtain vital information that could not be provided by the patient.

CrisisOnCall identified the closest hospital with a cardiologist on call and while on the line, Hugo was able to open a file for the patient pre-arrival.

In January CrisisOnCall received a call regarding a serious collision outside Ermelo. One of the patients was trapped in the wreckage. The person involved in the collision is a member of CrisisOnCall. An agent at the call centre immediately took control and assist with information and dispatching. The following are some of the actions taken:

  • Private ambulance service dispatched to the scene. Patient details were given to the ambulance service. (Medical helicopter placed on standby.)
  • Fire department from Ermelo is activated to free the patient from the wreckage.
  • The police are dispatched to assist on scene.
  • During this the agent stays on the line with the caller and provides medical advice over the phone.
  • Mediclinic Ermelo is contacted and informed about a serious patient involved in a collision. Patient details as well as information obtained from the paramedics is communicated to the hospital team.
  • Next of kin from Ellisras is contacted and informed of the collision and trip monitored took place during the whole trip from Ellisras to Ermelo.
  • Trauma counselling is arranged.

During the April holidays the Heyns family from Pretoria set off very excitedly for their holiday by the sea. Early in the morning on van Reenen’s Pass, things started going horribly wrong. The wheel of their bakkie tore, causing a head-on collision with a truck. The parents and their six year old son died tragically in the accident. Their ten year old son, Jeandré, miraculously survived but was seriously injured. The paramedics rushed him to a hospital in Harrismith. CrisisOnCall then transferred him by air to a specialized hospital in Pretoria due to the extent of his injuries.

The CrisisOnCall call centre managed the accident in a holistic manner as they were previously involved with trip monitoring with the family. Aerocare, an air ambulance service was activated from Bloemfontein to fly Jeandré to Pretoria to be closer to his grandparents. He recovered 100%.

Man seriously injured after trampled by cattle March 2017

Funny things happen in strange times. This is a unique case where CrisisOnCall made a difference.

Annatjie Eloff said the following: "CrisisOnCall’s help and service was excellent as an ox, 35km outside Vaalwater, trampled my husband. He sustained severe chest as well as other injuries.

I immediately phoned the emergency number on my wristband. CrisisOnCall’s emergency personnel immediately offered help and advice. While we waited for the ambulance, a medical person from CrisisOnCall kept on calling us to update us on how far the ambulance was. He also enquired about my husband and gave telephonic advice. With the help of well-trained ambulance staff they transported him quickly to hospital.

When fate strikes, it is wonderful to know that help is just a phone call away. We already make use of your roadside assistance and trip monitoring service. Keep it up."

Granny Bettie Scholtz, broke her hip. Dr Westerman from Bronkhorstspruit immediately came out to see her and called CrisisOnCall. CrisisOnCall reacted quickly and sent an ambulance. Granny was treated thoroughly with the utmost respect. The orthopaedic surgeon at the hospital was also arranged by CrisisOnCall. All her information was already on the data base so the paramedics knew about her epilepsy, etc. With peace of mind, we knew Granny would be treated well. Five months later, Granny broke her other hip. CrisisOnCall was called out again within 20 minutes the professional paramedics were at her service. Again, Granny was transported to the correct hospital and treated professionally.

As a family we would like to thank the Lord for the vision he has given to CrisisOnCall for the service they provide. Secondly that CrisisOnCall’s word is their honour. This company does exactly what they advertise and more. “I can highly recommend their services”- Elna Meiring

Robbed and Stranded far from Home March 2017

My sister and I were travelling from Ermelo to Pretoria. At about 8pm that evening we stopped at Ultra City in Middleburg. We took blankets from the boot and both of us were busy covering the rear seat for my son. During this time a thief grabbed our handbag with all our personal belongings and drove off in their car. I immediately phoned CrisisOnCall for assistance. They continuously reassured and supported us and suggested all the practical things that were necessary. They also assisted us to immediately make contact with our banks to stop our cards and block our cell phones via the cell phone companies. We were also connected us to the local police. Emergency petrol was arranged for us to return to Pretoria, as well as toll gate money. Cornè Griffiths

I sent a “Please call me” message for Trip Monitoring. A very friendly and helpful lady called me back to get all my details. I also asked that someone call me every hour until we arrive safely at my daughter’s house in Ermelo. During our trip of about four hours, a very friendly, CrisisOnCall called us every hour to enquire whether the trip was going according to plan and whether we were safe. Travelled back to Rustenburg from Ermelo we once again received such friendly service.

I am a new member and I just want to thank you very much for the friendly and helpful service which I received. It is encouraging to know that there are still people and an organisation that deliver such a friendly service. With such friendly and helpful people, I will want to stay a member of CrisisOnCall for a long time.

I urgently needed to go to Pretoria and the shortest route was via Diepsloot. At this point I decided to contact CrisisOnCall and was very happy when someone on the other side kindly assured me that they would call me back with news about the best route to take. Within two minutes they called back and told me that they confirmed with the police that the route via Diepsloot is considered safe.

I take my hat off to CrisisOnCall because about 20 minutes later my phone rang. “Good morning Mr Esterhuizen, it is Emile from CrisisOnCall here. I’m phoning just to make sure you travelled safely through the area.” In my life I have never experienced this type of follow up. Once more, thank you to the people at CrisisOnCall! It makes me much more comfortable. Now I know that if one day there is a major crisis, my family and I will get professional help.” – Rick Esterhuyzen

It often happens that one loses or misplaces one's wallet. Just think of all the drama of stopping bank cards and reapplying of driver’s licences. In most instances it’s not about the money that has been lost but more about the unnecessary time that has been wasted. Eugene Meyer reports the following:

I would like to thank the person at the call centre that set up a conference call between myself and the person that picked up my wallet at the ALZU Stop in Mpumalanga.

Once we arranged to meet on the N4, I was able to retrieve my wallet, driver’s license and bank cards. Until the time came for us to meet, the call centre stayed in contact with us, the entire time.

I want to thank the agent of CrisisOnCall, as it took a lot of effort and trouble from their side – Eugene Meyer

I fetch my daughter twice a week from after care and take her to ballet. One day I could not go fetch her and in front of my daughter, arranged with my husband to go fetch her. And he forgot!  When it started to get late, she went to her teacher and asked her to call the number on her CrisisOnCall wristband to ask where her father was.  The teacher called CrisisOnCall who connected her with my husband. He had clean forgotten but was able to assure his daughter that he would fetch her shortly. Problem solved! Thank you CrisisOnCall. - Zelda Le Roux

We have been members of CrisisOnCall for many years and have NEVER made use of their services. We are currently on holiday on the Cape South Coast and on Wednesday we used CrisisOnCall for the first time. I wanted to go into Hartenbos and when I tried to start the car – nothing. It was dead. What now?

So I called CrisisOnCall, and what a pleasant experience in dealing with the Call Centre. The consultant was polite, friendly and very competent in quickly summing up the situation and recommending a plan of action.

Within five minutes she called back to report that a service provider from Mossel Bay had been contacted and was on his way. Now for the surprise ... within ten minutes they arrived and got my car started. This may well just have been a “crisis” with a simple dead battery, but the service I received was excellent. Should it have been a more serious case, I’m sure it would have been dealt with equally efficiently.

Thank you to CrisisOnCall and your network of agents for delivering outstanding service when least expected”. - Johan van Buuren

Lee Potgieter wrote the following:

My son is currently in Potchefstroom studying for his final examination. Last night while studying he became hungry and decided to get a pie and a coke. Yes, I know it’s not the best diet, but it’s a student’s diet. When he got back into his vehicle it didn’t want to start, and all this at one o’clock in the morning.

We are in Durban and his older brother is in Midrand. Fortunately, he kept his cool and decided to phone CrisisOnCall. They promised him that they would send a tow truck to him and it would be there between 15 and 30 minutes. I also have to mention that he had no clue in which street he was and didn’t want to leave his car there as he said it was a ‘dodgy’ area. He was very happy as he saw the towing service arrive within ten minutes after his phone call. They helped him with his vehicle and took ensured that he got home safely before they left.

I am very thankful for the monthly investment I am making, not only that my son was kept safe, but also that you managed to find him. There was no fuss and no issue in identifying him as they also managed to identify him via his cell phone number.

Thank you to everyone that assisted.

Thank you for your excellent service. My vehicle broke down in Waverley. CrisisOnCall reacted within minutes after I used the “please call me” option. The car didn’t want to start. CrisisOnCall soon sent help and I was back on the road in 30 minutes from when I first sent the message. It was a flat battery. CrisisOnCall pro-actively kept in contact the entire time. Complements to CrisisOnCall and the client services for their quick and excellent service in my hour of need”- Mike and Alet O’ Neil

Martie Beukes is very impressed with the service “take me home”. She arranged for the service to take her home after a night out at Loftus.

She explained that she was a bit sceptic but acknowledged that the service was excellent and efficient. The call centre ensured that the driver found them easily and transport them safely home.

"Who will you call in a
crisis situation?"

"Who will you call in a
crisis situation?"